Rasa

Description

Open source platform for conversational AI with dialogue management, NLU, and integrations. Suitable for stable chatbots with controlled dialogues and can be supplemented with LLM components. Focus is on operation and dialogue logic, not autonomy.

area of application

Customer service bots, omnichannel assistance, controlled dialogues, intent-based automation.

benefits

Ready for production and self-hosting. Good control over dialogs and rules. Good for compliance requirements when operated cleanly.

disadvantages

More setup and training effort than pure LLM chats. LLM integration requires additional architecture. Maintenance of the dialog logic is ongoing.

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