Glama

Description

Glama is a commercial solution for assistants and support flows, designed for dialogues, context management, and integrations. In a SaaS setup, it can serve as a front end for models or as a bot platform with channels and workflows. The focus is on user interaction and operability, not on uncontrolled autonomy.

area of application

Customer service bots, internal knowledge assistants, help desk support, FAQ automation, team assistants.

benefits

Quickly usable for end users because UI and flows are already in place. Facilitates rollout and adoption. Integration into channels reduces media breaks.

disadvantages

Without sources and rules, hallucinations arise. Data protection and rights are critical when it comes to internal data. Complex logic requires additional engineering.

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Schema (copy & paste)

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